At Wyat Gear, we aim to ensure that every customer is satisfied with their purchase. Please read our Returns & Refund Policy carefully before making a purchase.

1. Eligibility for Return

We accept returns only under the following conditions:

  • The product is damaged, defective, or significantly different from what was described.
  • You must contact us within 48 hours of receiving your order to be eligible for a return.
  • The item must be unused, in its original packaging, and include all accessories, manuals, and tags.

2. Non-Returnable Items

The following are not eligible for return:

  • Products damaged due to misuse, negligence, or unauthorized modifications
  • Items returned without original packaging or missing components
  • Products marked as Final Sale or Non-returnable on the product page

3. How to Request a Return

To initiate a return, please follow these steps:

  • Email us at [email protected] within 48 hours of receiving your product
  • Include your order number, clear photos of the issue, and a brief description of the problem
  • Our team will review your request and respond with further instructions

4. Return Approval and Pickup

  • If your return is approved, we will arrange a pickup from your address, if available in your region
  • If pickup is not available, we may request that you ship the item back to us
  • Please ensure the product is securely packaged to prevent further damage during transit

5. Refund Process

Because we only offer Cash on Delivery (COD):

  • You must provide accurate banking details for transfer, if eligible
  • Refunds may take 7–14 business days after we receive and verify the returned item

6. Late or Missing Refunds

If you haven’t received your refund after 14 business days:

  • Double-check your bank account
  • Contact your bank for updates
  • Then contact us at [email protected]

7. Exchange Policy

We do not offer direct exchanges at this time. If you’d like a different product, please return the original item (if eligible) and place a new order.

8. International Returns

As we operate worldwide, return policies may vary based on your location. Please contact our support team at [email protected] to check return eligibility in your country.

9. Policy Updates

We reserve the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with the effective date.

Contact Us

For any questions about returns or refunds, please reach out to us at:
Email: [email protected]